Casualty Communication
- Be honest with the casualty about their condition. However, be careful of what you say; it could distress them further
- Maintain eye contact when talking to them, and be aware of your body language
- Take your time when talking to them, particularly for the vulnerable groups such as the elderly and children
- Allow your casualty to explain how they are feeling. It could help you make a diagnosis enabling you to offer the right treatment
- In respect of their injury, avoid medical terms that they may not understand
