Casualty Communication

  • Be honest with the casualty about their condition. However, be careful of what you say; it could distress them further


  • Maintain eye contact when talking to them, and be aware of your body language


  • Take your time when talking to them, particularly for the vulnerable groups such as the elderly and children


  • Allow your casualty to explain how they are feeling. It could help you make a diagnosis enabling you to offer the right treatment


  • In respect of their injury, avoid medical terms that they may not understand
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