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Active Social Care ltd

6.1 Use of Appropriate Language

6.2 Ways That People Communicate

6.3 How communication affects relationships at work

6.4 Why it is Important to Observe and be Receptive to an Individuals Reactions

6.5 How to Establish an Individual’s Communication and Language Needs, Wishes and Preferences

6.6 Methods and Styles of Communication

6.7 Barriers to effective communication

6.8 Reducing the Barriers to Effective Communication

6.9 How to check if you have been understood

6.10 Where to Find Information and Support to help you Communicate More Effectively

6.11 Principles and Practices Relating to Confidentiality

6.12 Legislation and Agreed Ways of Working to Maintain Confidentiality in Day-to-Day Communication

6.13 Situations where Confidential Information might need to be Passed on

6.14 Who you should ask for Advice and Support about Confidentiality

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