Who should you ask for advice and support about confidentiality

There will be times when you face dilemmas about confidentiality, not knowing what to do or if you should speak to anyone about the information you have. At these times it is important to speak to your line manager and follow the agreed ways of working (see topic 16.1).

Other sources of information include:

• Active’s policies and procedures
• The Information Commissioner’s Office (advice about data protection and how to access personal information held about you.www.ipo.org.uk
• The Skills for Care Code of Conduct

Use to answer question 6.4d of the Care Certificate