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Active Social Care ltd

3.1 Duty of Care

3.2 The Mental Capacity Act – 5 Principles

3.3 Mental Capacity Act – Helping Clients Make Decisions

3.4 The Human Rights Act

3.5 Complaints

3.6 Complaints (Who to Contact for Advice in Handling Complaints)

3.7 Complaints (The Importance of Learning from Complaints)

3.8 Procedure for staff to make comments about the service (positive or negative)

3.9 Procedures in Active for Clients & their informal carers to make comments (positive & negative ) about the service

3.10 Information on Positive Behaviour Support

3.11 Dealing with Confrontational and Difficult Situations

3.12 How Communication can be used to Solve Problems and Reduce the Likelihood or Impact of Confrontation

3.13 How to Assess and Reduce Risks in Confrontational Situations

3.14 Procedure for Reporting Confrontations with Members of the Public or Colleagues

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