Checking Identity

How Staff can Check Identity and Maintain Security

  • All staff should carry identity cards whether they wear uniforms or their own clothes
  • Request that visitors sign in to a visitor book and sign out when they leave
  • Before giving out any information, check whether the person has a right of access to the information. Do not be afraid to refuse to give the information if you are unsure that the person has the right to have access to it. If the person has ‘right of access’ refer them to the appropriate place if you do not have this information.
  • Remember that identity cannot be proven over the telephone, never give confidential information out over the telephone. Take the persons contact details and ask your line manager to call the person back.
  • Always ask for proof of identity. You can easily check the identity of Social Services and Health Services staff as they carry appropriate identification
  • Use the most appropriate method to transmit messages, e.g. telephone, email, internal post or word of mouth
  • Do not be afraid to disturb a member of staff in a meeting if the message is urgent. If in doubt about the urgency of a message, seek advice
  • If you pass the message to another person for delivery, ensure that the person understands the urgency of the message
  • To pass on any written messages make sure the message is in an envelope marked ‘confidential’ if it contains confidential information
  • If passing a message over the telephone and the person is not available do not leave a verbal message if you are concerned about ‘confidentiality’. Simply leave your name and telephone number so the person can contact you.
  • Ask callers to write down and leave their own message where possible. If this is not possible e.g. the person is in a hurry is unable to write, the person may need assistance or support to pass on this message.
  • Ensure personal information about clients and information regarding key code entry systems and key safes is kept secure

If you are working in an individuals home you can support them to get advice about how to make their home more secure, for example by accessing information on the internet. www.ageuk.org.uk/home-and-care/home-safety-and-security/crime-prevention-/security-in-your-home/


Use to answer question 13.8b of the Care Certificate

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