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20.1 Occupational Health & Safety
20.2 National Occupational Standards (NOS
20.3 Behavioural Definitions
20.4 Reducing the Frequency of Behaviour that Challenges
20.5 Common Functions of Behaviour
20.6 Factors that Influence Behaviour
20.7 Behavioural Phenotypes
20.8 Non Aversive Behavioural Support
20.9 Positive Behavioural Support
20.10 Getting the Care Plan Right
20.11 Recognising Behavioural Changes and it’s Impact
20.12 Recognising Changes in Mood or Behaviour
20.13 How attitude affects Behaviour
20.14 Incident Cycle
20.15 Reactions to Confrontation
20.16 How Adrenaline Works
20.17 Communication
20.18 Barriers to Communication
20.19 Ensuring Effective Communication
20.20 Conflict Resolution
20.21 Building Rapport and Establishing a Conclusion
20.22 Restraint & Restrictive Physical Interventions
20.23 Reasonable Force
20.24 The Risk of Physical Intervention/Not Intervening
20.25 Potential Asphyxiation
20.26 Restraint Risk Factors
20.27 Recovery Post Incident
20.28 Post Incident Affects
20.29 Post Incident Support
20.30 What should be reported and why

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