How can you build a good rapport with your client?

• Actively listening to them
• Asking questions to get a clear understanding of the situation
• Explain things clearly using communication best for them (verbal/non verbal/Makaton/pictures)
• Display empathy towards them and show you understand
• Make a friendly gesture or improvise

To end the situation you should come to a conclusion, the best way to do this is by:

• Avoid giving someone an ultimatum
• Outline clear boundaries for acceptable behaviour
• Offering face saving options
• Finding a solution/alternative
• Outline possible consequences
• If you feel uncomfortable of unsafe you