Conflict Resolution
Conflict should be de-escalated as quickly and effectively as possible, below are a list of strategies that can be used as calming strategies:
- Engage with the person on a positive level to build a good rapport
- Negotiate a conclusion
- Give the person space, don’t crowd them
- Think about your posture, stance and position
- Control your voice – keep it calm and reassuring, don’t shout as this could make the situation worse
- Remove the audience
- Regulating eye contact
- Hearing them out