Conflict should be de-escalated as quickly and effectively as possible, below are a list of strategies that can be used as calming strategies:

• Engage with the person on a positive level to build a good rapport
• Negotiate a conclusion
• Give the person space, don’t crowd them
• Think about your posture, stance and position
• Control your voice – keep it calm and reassuring, don’t shout as this could make the situation worse
• Remove the audience
• Regulating eye contact
• Hearing them out