Ensuring Effective Communication

These are the things you should consider to make sure you are communicating effectively:

  • Communicate at an appropriate level, speak slowly, clearly, use language they understand
  • Be open and ask why there is a misunderstanding or frustration
  • Clarify and check understanding, repeat or rephrase if necessary
  • Give them time to process and respond
  • Consider your approach and its effect; eye contact, tone of voice, volume, personal space, stance touch
  • Service users may have difficulty with concept, timescale, negative responses
  • Service users may agree with you just because it is easier give them the time and opportunity to express their real needs
  • Use key words, objects, Makaton, pictures, tapes, videos or other communication aids
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