NOS outline 14 standards for The Prevention and Management of Work Related Violence (2008

1. Make sure your actions contribute to a positive and safe working culture
2. Protect yourself from the risk of violence at work
3. Identify, assess and review the risk of violence to workers
4. Develop effective policies and procedures for minimising the risk of violence to workers and review their effectiveness
5. Implement policy and procedures to reduce the risk of violence at work
6. Promote a safe and positive culture in the workplace
7. Resolve and evaluate work-related violent incidents
8. Support individuals involved in violent incidents at work
9. Investigate and evaluate incidents of violence at work
10. Make sure communication is effective following an incident of violence at work
11. Develop and maintain an effective management information system for incidents of violence at work
12. Managing aggressive communication within an organisation
13. Make sure your own actions minimise the risks of aggressive communication
14. Managing lone working