The things listed below should be written on the Record of Visit each time they occur and reported to your line manager or group leader:

• Threats and intimidation
• Presence of any weapons
• Attacks on staff
• Abusive telephone calls
• Attacks on service user or visitors
• Substance abuse
• Self injurious behaviour
• Damage to property
• Near misses

These are the reasons why we report the incidents listed above:

• To comply with Health and Safety Regulations
• To highlight developing problems
• Highlight resource issues
• To monitor the effectiveness of policies, procedures and care plans
• Provides protection for service users and staff
• Highlight the frequency of interventions, staff involvement and training requirements
• Highlight any developing patterns or sequence of events