Role and Responsibilities


  • Staff are the key people who can identify signs and indicators of abuse.
  • Staff should act to prevent abuse and neglect from happening in the first instance
  • If staff witness/are told about abuse to a person(s) they need to record what they have seen/heard and alert their line manager immediately
  • Staff need to attend safeguarding training and update this training every 2 years
  • Staff need to hold an up to date DBS
  • If using your own car for work you need to have up to date car insurance (business class) and MOT certificate


  • Stop abuse or neglect wherever possible
  • Prevent harm and reduce the risk of abuse or neglect to adults with care and support needs
  • Safeguard adults in a way that supports them in making choices and having control about how they want to live
  • Promote an approach that concentrates on improving life for the adults concerned
  • Raise public awareness so that communities as a whole, alongside professionals, play their part in preventing, identifying and responding to abuse and neglect
  • Provide information and support in accessible ways to help people understand the different types of abuse, how to stay safe and what to do to raise a concern about the safety or well-being of an adult
  • All staff and volunteers report concerns to managers and raise concerns no matter how small these concerns are.
  • Work in the agreed ways as set out in the Person Centred Support Plan, Communication Plan and Behaviour Management Plan/Planned Interventions (including restraint). Inform your line manager if anything in these documents needs updating or changing.
  • Staff need to work in partnership with other agencies in accordance with information sharing policies and protocols

Use to answer question 10.1b of the Care Certificate

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