Professional Responsibilities to Individuals you Support

With Reference to your Job Description your Responsibilities are:

  • To be accountable and take responsibility for your own work
  • To be familiar with and work within the organisation and the service’s values, policies and procedures, best practice guidance within the industry, and maintaining records and reports accordingly.
  • To provide support in accordance with the safe ways of working agreed and detailed in the Support Plan. Only provide support and undertake tasks detailed in the Support Plan.
  • To work flexibly and creatively to meet the needs of people by sharing weekends, bank holidays and people’s holidays and providing cover as required in the event of staff shortages.
  • To successfully complete induction and foundation standards and undertake further training as required.

Use to answer question 1.1a of the Care Certificate

Your Professional Responsibilities as a Care/ Support Worker 

You have the responsibilities to the people that you provide care and support for. You must ensure:

  • Their safety and welfare is protected by ensuring that their care plan is followed and carried out in agreed, safe ways
  • The care that they receive meets their needs by involving them and their carer or support network in the planning review and delivery of their care
  • They are treated fairly and that their rights are upheld by working in ways that promote equality and diversity and uphold their dignity and human rights
  • If an individual’s care is inadequate or they are treated in ways that do not uphold their rights you must support them to make a complaint, or raise concerns yourself
  • Confidentiality is maintained.

Generally you should:

Follow instructions, policy and practice

Ensuring care and support is provided as detailed in the person centred support plan and that health and safety and risk management processes are followed. Raising concerns with Managers about the organisations policies and practice that you might feel need to be improved.

Apply and abide by the law

Ensuring that you understand what is lawful and unlawful in relation to your work and your personal and professional conduct.

Use and learn professional skills and methods

Knowing and using the correct and approved techniques or procedures such as moving, handling and positioning people. Taking responsibility for your ongoing learning and development and identifying and addressing your gaps in skills and knowledge. Informing your Manager if you feel that you are not confident in carrying out any aspect of your work to address your shortcomings and build on your strengths. Applying techniques such as listening skills, reflective practice and developing your ability to empathise.

Use to answer question 1.3a of the Care Certificate


Making timely and accurate records clearly describing what has happened and separating fact from opinion. Ensuring that your literacy and numeracy skills are to the required standard and any shortcomings are addressed.

Observe and maintain confidentiality

Ensuring that you understand and maintain confidentiality with regards to clients, colleagues and other people’s personal information (including how you protect people’s personal information at every level i.e. verbal, written and electronic format). This involves knowing and applying Data Protection Legislation requirements (see Data Protection topic in staff handbook).

Protect adults and children from harm and abuse

You are required to protect both adults and children in all settings. This means you must take responsibility for knowing the Joint Adult Protection and Safeguarding Procedures and the Joint Child Protection and Safeguarding Procedures coordinated by the local authorities in West Yorkshire See handbook for details of the procedures). Information should be shared on a ‘need to know basis’ with other professionals and organisations which are bound by the same rules of confidentiality. This involves being honest with clients from the first contact we have with them that we cannot ‘keep secrets’ unconditionally and that we have a duty to act where a person may have been, is or could be put at risk of harm of abuse.

Understand and follow the ethics and values of social care

Upholding and working in accordance with Active’s values. Ensuring that you maintain clients dignity, rights and freedom at all times and treat them with respect. Having the ability to differentiate between good and poor practice. Being honest, trustworthy, compassionate and reliable. Accepting and celebrating difference.

Use to answer question 1.3a of the Care Certificate

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